Probably 80% or more of my fashion deals are done online, mostly from mobile. So did I and ordered the left iphone case, but got the right one shipped to my home.
Knowing that my wife wanted a transparent one for her rose gold phone. The black is nice too but just wrong. I wonder if this is an issue of incorrect product information on their web shop of a manual mistake when shipping it. Or can even more digital information help along this logistics to avoid such mistakes?
And there is a second factor. The description and technical details did not point out clearly that is better fits for iPhone 6 than 7.
What is your experience? What cool or bad digital stories do you have?
Updated on Jan 18, 2017:
After my blog and twitter message Kate Spade reached out to me via email. Their customer service team was seriously looking after my experience. They now even refunded the purchase and let me keep the wrong (but still stylish) product.
Well done, great service! I tell me friends about it. What I found super funny, was their headline almost matched with my blog title 😜
Great service by Kate Spade. What’s next? They have to look into detailed product information, and have collected information about my customer profile and social behavior. Obviously I am not wearing Kate Spade skirts or high heels 👠, but I am interested in gifts for my wife. Can they tailor their marketing to this? Will they try to make me come and see what Jack Spade has for me?